By Cameron Conway
On Nov. 7, Rogers (TSX: RCI.B, NYSE:RCI) announced that in the coming weeks it would be rolling out its new Suretap wallet, making Rogers the first Canadian wireless carrier to provide such a service.
The program will give Rogers wireless customers the ability to “tap” their phone to make everyday purchases — after some upgrading, of course.
For someone to use Suretap, in addition to the app, you’ll need a CIBC (TSX:CM) credit card (or a virtual Rogers Prepaid MasterCard), a new $12.99 suretap SIM card, and, for now at least, either a BlackBerry 9900 or a Samsung Galaxy S III. Suretap is also limited to purchases under $50, and can only be used at establishments capable of processing either Visa payWave or MasterCard PayPass.
A shift from plastic
Rogers and other companies are banking on a consumer shift away from traditional plastic and are hoping people will be comfortable using their already all-encompassing smartphones as a means of payment. The major hurdle will come in trying to assure customers of the security of this system, which has a similar risk to tap-and-pay cards/devices.
But if executed properly, this could be a move that is quite beneficial for corporate partnerships like the one between Rogers and CIBC — as long as they “get along” when it comes to fee-sharing and information storage. This also puts Rogers in an unusual position: it’s now competing with other financial institutions that are preparing to release similar apps.
Rogers’ announcement came one day after TD Bank (TSX:TD) revealed plans of a partnership with Loblaw (TSX:L) entitled Ugo. Ugo is their version of an open wallet on your smartphone, but a key difference is that this program includes the PC Plus loyalty program in the wallet, giving customers the option to attach their PC Financial Master Card, a TD Visa, and their PC Points card to their smartphones instead of carrying them in their wallets.
One clear downside, though: like the Rogers program, some hardware upgrades are required. TD isn’t the only bank looking to move into the mobile wallets of Canadians — RBC and BMO have also begun to talk about expansion.
One sticking point in Rogers’ plan could be the willingness for merchants to once again upgrade their financial terminals to accept this new service. That’s a cost that may or not be recouped after the financial institutions collect their service fees.
A hard truth
Rogers’ success in this program hinges on retailers upgrading to accept the phones and on the customers’ willingness to use their phones instead of plastic or cash.
With the TD/Loblaw partnership, the ability to process the mobile wallet will be firmly in place and encouraged through loyalty programs. But don’t forget … Rogers is one of the “Big Three” telecoms, and it control the phones being used for these purchases. I wouldn’t bet against it.