Has Lululemon Gone Sour?

Product defects and low in-store sales led to a rough 2013. Find out if 2014 be any better.

| More on:
The Motley Fool

It only took one press release on Jan 13, 2014 saying that fourth quarter results would be lower than expected for Lululemon’s (NASDAQ:LULU) share price to drop 15%.  Projected revenue for Q4 is expected to now check-in between $513M-$518M.  With negative sentiment swirling, unfortunate and lingering comments by founder Chip Wilson, and these lowered sales expectations, Lululemon has its work cut out for 2014.

At the 16th Annual ICR XChange Conference on Jan 14, 2014 Lululemon executives reflected on the past year, and gave some insight into what’s been working, what hasn’t and what we’ll see more of in 2014.  Here are some tidbits from the talk:

In-store sales bad, online sales good

The see-through/luon debacle from last year has led to a much more thorough testing process that involves individuals at the factory level becoming involved in quality control.  Even though quality related issues are seemingly contained, Lulu’s sales continue to be under pressure.  CFO John Currie stated that in-store, comparable sales would be in the negative “low to mid single digit” range.

However, the growth in the e-commerce division was strong enough to make the overall sales growth positive.  Segments that showed growth included men’s and teens apparel.   Both the e-commerce and men’s department had been areas of focus in the second quarter, and I’d looked at the out-of-the-gate success of their online community here.

New initiatives

In an attempt to win back the in-store shoppers, Lululemon tested several new initiatives. For instance, during the busy holiday season, 56 stores tested out an in-store mobile point-of-sale (POS) ecommerce system.

Remember the days of finding a shirt that you loved that wasn’t in your size?  One of the assistants in the store would call other locations to see if they had it. If you were feeling really ambitious, you’d drive halfway across town to pick it up.  With this in-store POS mobile capability, employees can place the order for you then and there and have it shipped directly to your house in a few days. This functionality will make sure that the sale is not lost when the customer walks out the door.


And this post wouldn’t be complete without mention of the departure of Christine Day. As CEO she had good success, and Lululemon enjoyed a strong brand fuelled tailwind.  However, the new CEO, Laurent Potdevin, is clearly stepping into a company that’s taken on some water, so to speak.  Mr. Potdevin was previously the president of TOMS shoes, and before that president and CEO of Burton Snowboards.  Further changes on the personal front include a new product Senior VP Product Operations, Senior VP Distribution and Logistics, and Chief Product Officer.

In addition, Chip Wilson, the founder is stepping out of the role of chair of the board.  While he will maintain a seat as a director, he will be replaced by Michael Casey who had been on the board since 2007. Michael Casey’s background was as Senior VP and CFO of Starbucks Corp.  While this has been announced and is in progress, it should take place by June 2014.

Bottom Line

Given the turmoil that was 2013, we’re going to find out in 2014 just how iconic Lululemon’s brand has become.  Powerful brands can bounce back from temporary hiccups and come out relatively unscathed in the long run.  Time will tell!

This article represents the opinion of the writer, who may disagree with the “official” recommendation position of a Motley Fool premium service or advisor. We’re Motley! Questioning an investing thesis — even one of our own — helps us all think critically about investing and make decisions that help us become smarter, happier, and richer, so we sometimes publish articles that may not be in line with recommendations, rankings or other content.

Fool contributor Christine Conway does not own shares in any of the companies mentioned.  The Motley Fool does not own any of the companies mentioned.

More on Investing

Canadian stocks are rising
Dividend Stocks

1 Dividend-Growth Stock You Won’t Want to Miss in the Real Estate Sector

A growth-oriented REIT is a strong buy today after raising its dividend by more than 5% in each of the…

Read more »

Hand arranging wood block stacking as step stair with arrow up.

Retirement Investors: 3 TSX Stocks That Could Rally With the Economy 

Always buy stocks you are bullish on when they trade below their 52-week highs. A recovery rally can enhance your…

Read more »

some canadian stocks rose

3 Stocks I’ll Load Up on in 2023

Toronto-Dominion Bank (TSX:TD) is one stock I'll load up on in 2023. There are others, too.

Read more »

Dividend Stocks

Better Buy: Emera Stock vs. Hydro One

Higher-risk utility Emera should provide higher returns over the next five years, given the dip and its higher yield.

Read more »

Growing plant shoots on coins
Tech Stocks

3 Growth Stocks That Look Ready to Double in 1 Year

These three growth stocks are "sleeping giants" ready to blast off in 2023 and beyond for investors who pick them…

Read more »

Payday ringed on a calendar
Dividend Stocks

Passive-Income Hat Trick: 3 TSX Stocks to Buy for Monthly Cash

Investors seeking passive income can invest in these Canadian dividend stocks and earn attractive monthly passive income.

Read more »

A close up image of Canadian $20 Dollar bills
Dividend Stocks

Get Passive Income of $435/Month With This TSX Stock

Here’s how dividend investing in Canada could help you get reliable monthly passive income.

Read more »

Money growing in soil , Business success concept.
Dividend Stocks

2 Undervalued Growth Stocks to Buy Right Now

Once a growth stock becomes too heavily discounted or undervalued, investors begin to wonder about its ability to bounce back,…

Read more »